UNITEDTV Box or UTV IPTV Box come with 360 days of Warranty.
This Warranty covers any normal faults, which are not related to any mishandling or dropping on the surface, or misusing the box or the product, including the software which comes in the UNITEDTV Box preinstalled.
Please make sure that there are no cracks or visible scratches, or dents etc on the UNITEDTV box, no there is any effort or sign of opening the UNITEDTV Box.
Also there will be a $25 processing and testing fee charged even if the box was found working or not working properly. Customers will have to pay for any return shipment charges, regardless of fault or warranty coverage time and terms.
If the item is not covered with given warranty then extra repair charges will be assessed. And If customers do not want the item to be sent back, still there will be $25 testing fee charged.
UNITEDTV has a 14 days return policy. If you ship the unit back to us within 14 days after receiving it, your payment will be refunded after deduction of 15% restocking fee. And customer will have to pay for any mail charges for returning the item. Please email [email protected] with the product Serial Number, at the bottom of the box along with the detail of any problems. We will try to resolve the issue with you on the phone or via email and if nothing helps then you can request for a Return Authorization Number which will be provided to you.
Please ensure that you send in the package in its original form. Once the product reaches us it may take us up to 2 weeks to test the product and then mail out the check-in your name with your refunded amount.
Also, you have make sure that the item or product to be returned should be in its original packing and original resalable form, without any efforts of opening or tempering with the Box or Software or other parts.